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Website Privacy Policy

Last updated: 14 September 2026

This privacy policy explains how Logo Mats collects, uses and protects personal information through the website https://logomats.co.uk/.

Logo Mats is the data controller for personal information collected through this website.

If you have any questions about this policy or how your personal information is handled, please contact:

Email: sales@mats4u.co.uk

1. Information we collect

We may collect personal information when you:

  • complete an enquiry, quotation or contact form

  • contact us by email or telephone

  • request information about our products or services

  • place or discuss an order through the website

  • subscribe to marketing communications, where this option is available

  • browse and interact with the website

The information collected may include:

  • your name

  • company or organisation name

  • email address

  • telephone number

  • billing, delivery or business address

  • product requirements, artwork, logos or other files you provide

  • information included within your enquiry or correspondence

  • order and transaction information

  • marketing preferences

  • technical information, including your IP address, browser type, device information and website usage data

Please do not submit personal information that is unnecessary for your enquiry.

2. How we use your information

We may use personal information collected through this website to:

  • respond to enquiries and quotation requests

  • provide information about our products and services

  • prepare, process and manage orders

  • communicate with you about an enquiry, quotation or order

  • arrange production, delivery or related services

  • provide customer support

  • maintain the security and functionality of the website

  • understand how visitors use the website

  • improve the website and user experience

  • prevent fraud, misuse and other unlawful activity

  • meet our legal, accounting and regulatory obligations

  • send marketing communications where we have an appropriate lawful basis to do so

We will not use your personal information for purposes that are incompatible with those described in this policy unless required or permitted by law.

3. Our lawful bases

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

Contract: Where processing is necessary to provide a quotation, take steps at your request before entering into a contract, process an order or provide agreed products and services.

Legitimate interests: Where processing is necessary for our legitimate business interests, including responding to enquiries, operating and improving the website, providing customer support, maintaining website security and communicating with existing customers. We consider whether these interests are balanced against your rights and freedoms.

Consent: Where you have actively agreed to a particular use of your information, such as receiving certain marketing communications or allowing optional cookies. You may withdraw your consent at any time.

Legal obligation: Where processing is necessary for us to comply with an applicable legal, tax, accounting or regulatory requirement.

4. Enquiries, quotations and orders

When you contact us through the website, we use the information you provide to understand and respond to your request.

If your enquiry relates to a quotation or order, we may retain the relevant information to prepare the quotation, fulfil the order, provide support and maintain appropriate business and accounting records.

Where you submit artwork, a logo or another file, we will use it only as reasonably necessary to assess your enquiry, prepare a quotation, produce the requested product or provide the associated service.

5. Marketing communications

We will only send electronic marketing communications where we have your consent or another lawful basis permitted under UK law.

You can unsubscribe at any time by:

  • using the unsubscribe link included in a marketing email

  • contacting us at sales@mats4u.co.uk

Unsubscribing from marketing will not prevent us from sending necessary messages relating to an enquiry, quotation, order or service.

6. Cookies

This website uses cookies and similar technologies. Cookies are small files placed on your device when you visit a website.

Cookies may be used to:

  • ensure the website functions correctly

  • remember your preferences

  • maintain website security

  • understand how visitors use the website

  • measure website performance

  • support embedded content or other third party website features

Strictly necessary cookies may be used without consent because they are required for the website to operate.

Analytics, advertising and other optional cookies will only be placed after you have provided consent through the website’s cookie consent banner, where consent is legally required.

You can accept, reject or manage optional cookies using the cookie consent controls. You can also manage cookies through your browser settings. Blocking certain cookies may affect how the website functions.

7. Website analytics and technical information

We may use website analytics services to understand how people find and use the website. These services may collect information such as:

  • your IP address

  • device and browser information

  • pages visited

  • time spent on the website

  • links and buttons selected

  • approximate location derived from your IP address

  • the website or search engine that referred you to this website

Where required, analytics technologies will only operate after you have provided consent through the cookie banner.

Analytics information is generally used in an aggregated form to monitor performance and improve the website.

8. Sharing your information

We may share personal information with trusted service providers where necessary to operate the website, respond to enquiries or fulfil an order. These may include:

  • website hosting and technical support providers

  • website developers and maintenance providers

  • email and communication service providers

  • customer relationship management and administration platforms

  • payment service providers, where online payments are available

  • manufacturers, suppliers, couriers and delivery providers

  • analytics and cookie management providers

  • professional advisers, including accountants, insurers and legal advisers

  • public authorities where disclosure is required by law

These organisations may only use personal information for the services they provide or as otherwise permitted by law.

We do not sell personal information.

9. International data transfers

Some website, email, analytics or technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place. These may include:

  • transferring information to a country recognised by the UK as providing an adequate level of protection

  • using an approved international data transfer agreement or contractual clauses

  • relying on another lawful transfer mechanism permitted under UK data protection law

You may contact us for further information about the safeguards used for international transfers.

10. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, contractual, accounting or regulatory requirements.

The relevant retention period will depend on factors including:

  • the nature of the information

  • the purpose for which it is used

  • whether an enquiry becomes an order or customer relationship

  • legal and accounting obligations

  • the need to establish, exercise or defend legal claims

  • your marketing preferences

Unsuccessful or general enquiries will normally be deleted when they are no longer required. Information connected with quotations, orders, payments and transactions may be retained for longer where required for accounting, warranty, contractual or legal purposes.

Cookie retention periods vary depending on the type and purpose of the cookie. Further details should be available through the website’s cookie consent controls.

11. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure. You should avoid sending confidential or sensitive information through an unsecured website form or email unless it is necessary.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

  • request access to the personal information we hold about you

  • ask us to correct inaccurate or incomplete information

  • ask us to delete your personal information

  • ask us to restrict how your information is used

  • object to certain uses of your personal information

  • request the transfer of information you provided to us

  • withdraw consent at any time where processing relies on consent

  • object to the use of your information for direct marketing

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, contact sales@mats4u.co.uk. We may need to request information to confirm your identity before responding.

You will not normally be charged for exercising your rights. However, a reasonable fee may be charged or a request may be refused if it is manifestly unfounded or excessive.

13. Your right to object

You have the right to object to the processing of your personal information where we rely on legitimate interests.

You also have an absolute right to object to the use of your personal information for direct marketing.

To object, contact sales@mats4u.co.uk.

14. Automated decision making

We do not use information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

15. Children’s information

This website is not intended for children, and we do not knowingly collect personal information from children through the website.

If you believe that a child has provided personal information through the website, please contact us so that we can review and, where appropriate, delete it.

16. Third party websites

This website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, content or security of third party websites. You should read the privacy policy of any external website you visit.

17. Complaints

If you have concerns about how your personal information has been handled, please contact us first at sales@mats4u.co.uk so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

18. Changes to this policy

We may update this privacy policy when the website, our data processing activities or applicable laws change.

The latest version will be published on this page, and the date at the top of the policy will be updated.